South Africa
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Avon Justine (Pty) Ltd (“Avon,” “us,” or “we”) has created this Privacy Statement to inform you about how we collect, use and disclose information. 

This Privacy Statement applies to information collected through this website and any mobile sites, applications, widgets, and other interactive features that link to this Privacy Statement (the “Site“).  Except as specifically provided below, this Privacy Statement does not apply to information collected by Avon by or through any other means, such as information collected offline.

Avon grants independent contractors selling rights to its products (hereinafter referred to as Independent Sales Representatives or Avon Representatives). Independent Sales Representatives are not employed by Avon.  Therefore, Avon does not control, and is not responsible or liable for the collection, use or disclosure of Personal Information by Independent Sales Representatives, including for their marketing purposes.  If you provide information to an Independent Sales Representative through the Site, Avon will have access to it and shall treat it in accordance with this Privacy Statement. Independent Sales Representatives may provide Avon with information regarding their customers, in which case Avon will treat such information, once in its possession, in accordance with this Statement.

If you are the customer of an Independent Sales Representative, you should check with your Representative directly to learn about her data privacy practices.

If you apply to become or are an Independent Sales Representative, in addition to the generally applicable provisions of this Privacy Statement, please review the Independent Sales Representative section at the bottom of this Privacy Statement to see important information about additional privacy practices that apply to you. 


Collection of Personal Information.   “Personal Information” is information that can identify you such as your name, postal address (including billing and shipping addresses), telephone number, e-mail address, credit card number, and user name.  We collect Personal Information from you when you choose to participate in our offers and programmes or otherwise provide information directly to us, including when you register with us, purchase products, participate in our interactive features or otherwise interact with us on the Site. 

Use of Personal Information.  We may use Personal Information:

  • for the purposes for which you specifically provided it including, without limitation, to enable us to respond to your inquiries and process and fulfill your requests;
  • to send you information about your relationship or transactions with us;
  • to tell you about products, services, programmes, and offers that we believe may be of interest to you via e-mail, SMS, telephone or postal mail
  • to personalize your experience with us through various means which could include presenting products or offers tailored to you;
  • to help you find an Independent Sales Representative including suggesting a new Avon Representative if your Avon Representative has discontinued selling Avon products, and to facilitate the business activities of an Independent Sales Representative;
  • for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns;
  • to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities (some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully);
  • to complete and fulfill your order, or otherwise provide you with products or services, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service; and

Sharing Personal Information.  We may disclose your Personal Information:

  • to companies that are affiliated with us, that is, are part of the Avon family of companies but not for their direct marketing purposes (i.e. Avon affiliates cannot use your Personal Information to market products or services to you).  Avon Justine (Pty) Ltd is the data controller and party responsible for jointly used Personal Information; 
  • to third-party service providers who provide services to Avon, such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery services, credit card processing, auditing, training, and other similar services. (These third parties will be supplied with, or have access to, your Personal Information for the purpose of providing these services to us or on our behalf);
  • to Independent Sales Representatives, to the extent necessary for them to contact you, fulfill your orders or provide a service to you;
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
  • as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.


Collection of Non-Personal Information.  “Non-Personal Information is any information that does not reveal your specific identity, such as:

  • Browser information
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you or our Independent Sales Representatives
  • Aggregated information

We and our third-party service providers may collect Non-Personal Information in a variety of ways.  For example, we

  • collect information such as your computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version.
  • collect demographic information, such as your location, education, profession, age, gender, as well as other information, such as your hobbies and special interests when you voluntarily provide this information to us.  Unless combined with Personal Information, this information does not personally identify you or anyone else.

Aggregating information. We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else, such as by using Personal Information to calculate the percentage of our customers who live in a particular area.  In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location).  If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

Use and Sharing of Non-Personal Information. Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose.


AVON as part of Natura &Co group of companies (“Natura &Co”, “we”, “us”, “our”), is fully committed to the responsible collection, use, and care of the Personal Data of individuals. This Cookies Policy (“Policy”) describes the different categories of cookies or similar technologies (“Cookies”) that may be used in connection with the AVON [site/application] you are accessing (“Site/Application”) and how you can manage them.

Please note that, to the extent information collected through cookies constitutes Personal Data, we process such Data according to our Privacy Notice. If you have a query about how your Personal Data is being used, you can contact the data controller through the Data Protection Officer (DPO) team here.

We use cookies on our Site/Application, which amongst other things, help us to improve your experience of our Site/Application and to ensure that it performs as you expect it to.

What is a cookie?
Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites/applications that you visit.

Who sets the cookies?

    • First-party cookies: When you visit our Site/Application, it asks your browser to store cookies on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us.
    • Third-party cookies: We also have cookies on our Site/Application that are set by third parties. These are cookies from a domain different than the domain of our Site/Application you are visiting. We use these third-party cookies for our advertising and marketing efforts.

Types of Cookies
We will now explain what cookies we use on our Site/Application and why we use them.

A. Category

  • Strictly necessary cookies: These cookies are fundamental in making our Site/Application work. They usually are activated in response to your actions and requests to our Site/Application, such as when you login, set privacy preferences, or fill in forms. You can block them via your browser, but some parts of our Site/Application will not work for you while such cookies are blocked.
  • Cookies not strictly necessary: These cookies are not necessary for the proper functioning of our Site/Application. We collect such cookies when you consent to it. We ask for your consent in our cookie banner or in the Site/Application cookie settings, or in App permissions.

B. Category

  • Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site/Application. They assist us in understanding which pages are the most and least favoured, and how visitors move around the Site/Application. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Site/Application and will not be able to monitor its performance.

    We also use Google Analytics to help analyse how you use our Site, which generates statistical and other information by means of cookies. If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on at this link.
  • Functional cookies: These cookies enable our Site/Application to provide functionality and personalization and they allow the Site/Application to remember choices you make and customised preference settings (e.g. text size). They may be set by us or by third party providers whose services we have added to our Site/Application. If you do not allow these cookies, then some or all of these services may not function properly.
  • Targeting cookies: These cookies collect information about your browsing habits to make advertising relevant to you and your interests. They may be set through our Site/Application by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Social media cookies: These cookies are inserted by social media services we add to our Site/Application to allow you to share our content with your contacts. They can track your browsing in other Sites/Applications and personalise advertising on other Sites/Application based on your interests. If you do not allow these cookies, you may not be able to see or use such sharing tools.

How long will cookies remain on my device?

The length of time that a cookie remains on your device depends on whether it is a “session” or “persistent” cookie.

  • Session cookies last until you stop browsing. These are created temporarily. Once you close the browser, all session cookies are deleted.
  • Persistent cookies last until they expire or are deleted.

Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the following section on how to manage cookies and for more information on removing them before they expire.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie SubgroupCookiesCookies usedLifespan shopper user representative 
OptanonConsent NSC_xxxxxxxxxxxxxxx customer 
__RequestVerificationToken eBrochureVersions
First Party364 Days, 1459 Days, A few seconds, A few seconds, 364 Days, A few seconds, A few seconds, Session, A few seconds RES_SESSIONID ResonanceSegment 
First PartySession, A few seconds, Session, 729 Days
www.avon-justine.comssr-caching, TS01xxxxxxxx, XSRF-TOKENThird PartyA few seconds, Session, Session
www.powr.io__cflbThird Party6 Days
nr-data.netJSESSIONIDThird PartySession
avonsa.typeform.comAWSALBTG, AWSALBTGCORS 6 Days, 6 Days
typeform.com__cf_bmThird PartyA few seconds

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie SubgroupCookiesCookies usedLifespan Party

A few seconds dtSa dtLatC _gclxxxx rxvt _gat_UA- dtPCFirst Party

1 Day, Session, Session, 89 Days, Session, A few seconds, Session

co.za_ga_xxxxxxx _gaFirst Party

729 Days, 730 Days

powr.io_ga, _gidThird Party

730 Days, 1 Day

cdn.speedcurve.comlux_uidThird Party

A few seconds

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie SubgroupCookiesCookies usedLifespan _dyjsession _dy_ses_load_seq _dy_c_exps 
_dy_csc_ses _dyid_server _dyfs _sp_ses.xxxx 
_sp_id.xxxx _dy_lu_ses yotpo_pixel
First PartyA few seconds, A few seconds, A few seconds, A few seconds, A few seconds, 364 Days, A few seconds, A few seconds, 729 Days, A few seconds, A few seconds _dyid _dy_c_att_exps rxVisitor 
_dycnst _dy_toffset dy_fs_page
First Party29 Days, 29 Days, 29 Days, Session, 29 Days, 29 Days, Session
cdn.cookielaw.org_sp_id.xxxx, _sp_ses.xxxxThird Party729 Days, A few seconds
dynamicyield.comDYID, DYSESThird Party420 Days, Session
powr.ioPOWR_PRODUCTIONThird PartySession
staticw2.yotpo.com_sp_id.xxxx, _sp_ses.xxxx, yotpo_pixelThird Party729 Days, A few seconds, A few seconds
www.avon-justine.combSession, svSessionThird PartyA few seconds, 730 Days
yotpo.compixelThird Party365 Days
www.powr.ioahoy_unique_23049889, ahoy_unique_23049954, ahoy_unique_23050148, ahoy_unique_23192044, ahoy_unique_23192099, ahoy_unique_25482862, ahoy_visit, ahoy_visitor, editables, POWR_PRODUCTION, src, unique_idThird PartyA few seconds, A few seconds, A few seconds, A few seconds, A few seconds, A few seconds, A few seconds, 730 Days, Session, Session, 31 Days, Session
Third Party365 Days

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.    They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie SubgroupCookiesCookies usedLifespan PartyA few seconds _gat_UA-XXXXXX-XFirst Party

29 Days, A few seconds

co.za_cs_nnnnnnnnnnnnn _fbpFirst Party

Session, 90 Days Third Party


facebook.comfr, sb
Third Party

89 Days, 729 Days

Third Party

A few seconds, 179 Days, 365 Days, Session

doubleclick.netIDE, test_cookie
Third Party

390 Days, A few seconds

typeform.comtf_respondent_ccThird Party

182 Days

Your Control Over the Cookies:

  • We must get your consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you or the applicable laws allow otherwise. The cookies do not store any info that could personally identify you. When these cookies collect Personal Data, the lawful basis for such processing is our legitimate business interests, according to the applicable laws.
  • You can refuse or accept cookies from our Site/Application and set your cookie preferences when you first arrive at our Site/Application or change them at any time at 
  • Alternatively, you can use the cookies settings on your browser. Relevant information on browser settings can be also found on your browser provider's website via your help screen or you may wish to refer to the following site, which is not affiliated with us, for information on commonly used browsers.
  • To disable cookies in our Application you should refer to the Settings on your mobile device.
  • Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Please be aware that when you withhold your consent, this does not automatically delete any cookies that are already on your device pursuant to your previous consent. You will need to delete these cookies manually by following the instructions on your web browser and/or device.

Contact us: AVON may amend this Policy from time to time. Please observe the date at the end of this page to see when this Policy was last revised. Changes to this Policy will be effective when we make available the revised version to our Site/Application. Please direct all questions, comments or, requests regarding this Policy to the DPO team here.
EFFECTIVE DATE: 13/10/2023


How We Collect IP Addresses
Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).

An IP Address may be identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited.  Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

How We Use and Disclose IP Addresses
We may use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, detecting fraud, and administering the Site.  We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information.  Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.


Certain features on our Site may give you an opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When you use these features you should be aware that any information you submit, including your name, location and e-mail address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features and we strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card information) through these features.  If you use these features, your Personal Information may remain on the Site even after you cease use of the Site.


Our Site may link to websites operated by other third parties. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Site, or for the privacy practices of third party Internet advertising companies.  The inclusion of a link on the Site does not imply endorsement of the linked site by us.  Avon’s Independent Sales Representatives are solely responsible for their own websites and for any information collected on those websites. If an Independent Sales Representative uses an Avon Site to collect information from you, Avon may have access to that information and shall treat it in accordance with this Privacy Statement 


We may use third-party advertising companies to serve ads when you visit our Site.  These companies may use information about your visit to the Site in order to provide advertisements about goods and services that may be of interest to you.  In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser.  If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit

We use reasonable organizational, technical and administrative measures to protect Personal Information under our control.  Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contacting Us section below.


To opt out of receiving marketing and/or promotional offers from Avon you may respond to the email you received and click on the unsubscribe link provided.  Should you have further queries – contact to have your details deleted completely. We will endeavor to comply with all requests as soon as reasonably practicable.


If you would like to review, correct, or delete Personal Information that has been previously provided to us, you may contact us via email to In your request, please make clear what information you would like to have changed or deleted. We will endeavor to respond as soon as reasonably practicable.


We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or allowed by law.


The Site is not directed to individuals under the age of fourteen (14), and we request that these individuals not provide Personal Information through the Site.  If you are under the age of eighteen (18) you may only provide Personal Information through the Site with the consent of your parent or guardian.   By providing your Personal Information through the Site, you represent to us that you are over 18 or, if you are under 18, that you have the necessary consent from your parent or guardian.


Your Personal Information may be stored and processed in any country where we have operations, and by interacting with us and providing us with any Personal Information, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may provide for different data protection rules than in your country.


From time to time we may change this Privacy Statement.  Please take a look at the “”“LAST UPDATED” legend at the top of this page to see when this Privacy Statement was last revised.  Any changes to this Privacy Statement will become effective when we post the revised Privacy Statement on the Site.  Your interaction with us following these changes means that you accept the revised Privacy Statement.


If you have any questions about this Privacy Statement, please contact us by e-mail at or by regular mail at [Digital Queries, Avon Justine PO Box 391120, Bramley, 2018]
Because e-mail communications are not always secure, please do not include sensitive information in your e-mails to us.


The following provisions are applicable only to Avon’s Independent Sales Representatives:

This Privacy Statement applies to the Personal Information of Independent Sales Representatives collected by Avon, whether collected online or offline.  This information would be collected in addition to any Personal Information we may collect from you as an Avon customer, as described above.

If you seek to become an Avon Representative we may collect and use your Personal Information including credit-related information to determine your eligibility.

In order to be appointed an Avon Representative, you may be required to enter into a separate agreement with Avon (“Representative Agreement”).  If you have entered into a Representative Agreement, we may collect, use and disclose your Personal Information in accordance with this Privacy Statement and the terms of your “Representative Agreement.”  We also may collect, use and disclose your Personal Information as necessary to fulfill our obligations under the Representative Agreement.  In the event of a conflict between this Privacy Statement and the Representative Agreement, the terms of the Representative Agreement shall apply.  

Once you are an Avon Representative (including a sales leader), we may disclose your Personal Information:

  • to district managers, area sales managers or their equivalent, who may be independent contractors to Avon;
  • as part of our sales leadership program, to Avon Representatives who are sales leaders;
  • to current and potential customers who are seeking the assistance of an Avon Representative; and
  • as necessary to comply with legal requirements such as tax and record keeping obligations.

We may also combine the Non-Personal Information that we and our third-party service providers collect about your use of our Site (as described above) with your unique Representative account number.  We may use the combined information for purposes such as to analyze Avon Representatives’ use of our Sites, in order to evaluate and make improvements to our business model, and for other internal analytics purposes.