Privacy and security statement

At we respect the privacy of every individual who visits our website, communicates with us or purchases Avon products online. The information you give to us is used to process your orders and to provide you with an efficient and personal shopping experience.

The following policy statement outlines the information Avon will collect and how we will use that information. It also lets you know what to do if you want us to remove personal information about you collected or stored during previous visits to the site.

How we collect and use personal information

We follow strict security procedures in the collection, storage and disclosure of the information you have given us, to prevent unauthorised access and misuse, as required by the UK Data Protection Acts of 1984 and 1998.

We do not collect any personally identifying information from you unless we specifically need it - for example to send you a brochure, get you in contact with a local Representative, fulfil an order or provide account details. We gather non-specific information on the numbers of visitors to certain areas to monitor site usage to help us continually improve the design and layout of the site.

Personal data may be transmitted over the internet. Transfers of personal data may therefore take place, potentially, to any country in the world.

If you do provide us with personal information, we may retain and use that information for several purposes:
- We may store and process the information to better understand your needs and how we can improve our products and services.
- We may retain information about your previous purchases in order to customise our website services for your future visits to the site.
- We may use your e-mail address to send you information about new products, special offers and other items of interest.
- If you make a purchase, we need to retain certain information for invoicing and delivery purposes.

Wherever you provide personal information about yourself you will see the 'information padlock' symbol. This is an official symbol of the Data Protection Commissioner/National Consumer Council, and it is there to alert you to the fact that your information is being collected. (You can click on the symbol at any time to return to this page for more information.)

All your data will be stored securely for the duration of your relationship with us and for 2 years thereafter.

Sharing of information with third parties

To fulfil your requirements we may need to give essential personal details to a third party, for example, our delivery agents. We may also use the information we collect to notify you about new products and special offers we think you'll be interested in, important changes to the website, or for other marketing purposes we think would interest you. If you do not want us to do this, you can tell us by clicking on the 'opt out' box provided.

How we protect your information
We are aware that you may be concerned about the privacy and confidentiality of your personal information, including credit card and delivery address information, therefore we have taken precautions to ensure that this information is safe and secure. If you are registered with us, your online account information is protected by a password chosen by you. Access to your online account requires your username and password and we recommend that you do not disclose this information to any other person.
Additionally, we protect your personal data using a technology called Secure Sockets Layer (SSL). Your personal information will then be automatically encrypted before being sent over the internet. (You should note that the device you use to connect to the internet must be equipped with Microsoft Internet Explorer 4 (or later) or Netscape Navigator 4 (or later) in order to use this technology.) All your data will then be stored securely for the duration of your relationship with us and for 2 years thereafter.

Cookie policy

Use of Cookies on our site.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie typically contains the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, which is usually a randomly generated unique number.

Two types of cookies are used on this website:

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the site.

Persistent cookiesremain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How we use Cookies on our website and what Information we collect.

Session Cookies

• To allow you to carry information across pages of our site and avoid having to re-enter information.
• Within registration to allow you to access stored information.
• To log you into the site.

Persistent Cookies

• To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
• To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
• Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
• To remember preferences within services across the site e.g tv listings.

Third Party Cookies

Third parties serve cookies via this site. These are used for the following purposes:
• To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
• To serve advertisements on our site and track whether these advertisements are clicked on by users.
• To control how often you are shown a particular advertisement.

Use of Web Beacons

Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages.

Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

In order to change your browser settings for cookies, follow these instructions:
1. In your browser, select the Tools menu.
2. From the Tools menu, select Internet Options.
3. A dialogue box appears, select the Privacy tab.
4. Select the level of privacy you wish to set.
5. Click Apply and Ok.

Links to other sites
If you link to or from our website to an independently owned and operated third-party site we cannot ensure the protection of any personal information that you provide. Third-party sites may have their own privacy and data collection practices that are beyond our control. Any personal information that you provide to third-party sites will be regulated by their privacy policy, if they have one. Avon can assume no responsibility or liability whatsoever for the practices, actions or policies of these third-party sites, and cannot be responsible for the content or privacy practices of such sites.

How you can help protect yourself when ordering online
No data transmission over the internet will be 100% secure. While we take steps to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Upon receiving your transmission, we make commercially reasonable efforts to ensure its security on our systems. You are ultimately responsible for maintaining the secrecy of your username, passwords and/or any account information.

Keep your information secret:
- do not let anyone else know your password
- never write your password down
- never e-mail your password - to us or to anyone else
- never let anyone see what you're keying in, especially in a public place
- always log-off when you've completed your transactions
- tell us immediately if you know of any potential security problem

Access to your information
You have right of access to your information at any time. If you want to see any data we hold on you or if you want to amend or remove your information please write to:

Data Controller
Avon Cosmetics Limited
Nunn Mills Road

There may be a charge for providing this information to you (maximum £10).

Acceptance of these terms
By using this website, you agree to this Privacy and Security Statement. If you do not agree to this policy, please do not use the website. Avon reserves the right to change this policy at any time. Your continued use of the Avon website following the posting of changes to our Privacy and Security Policy will signify your acceptance of those changes.

Avon Cosmetics Ltd (referred to as 'Avon', '', 'we', 'us' and 'our') has written this Privacy and Security Statement which will apply to your use of, or any other website owned or operated by Avon ('Avon websites').